Chinaza Onwuka
@chinazaonwuka
I resolve customer issues through empathetic, organized multichannel support.
NigeriaWhat I'm looking for
I've supported customers for an independent online retail business, responding to product and order questions with accurate, empathetic communication. I manage customer inquiries, follow-ups, issue resolution, and escalations across online communication channels.
In a Customer Support & CRM Client Project, I used HubSpot CRM, Zendesk, and Salesforce CRM to organize and prioritize support tickets. I maintained customer records with 98% data accuracy while tracking First Response Time, CSAT, and Ticket Resolution Rate.
I bring practical experience in live chat, email support, ticket management, support documentation, and clear customer communication. I also use Intercom, Google Workspace, Microsoft 365, and Slack to keep support workflows organized.
I'm a Customer Support Professional (CCSP) focused on helping customers get timely answers and appropriate solutions.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
Independent Online Retail Business
Jun 2026 - Present (2 months)
Provided customer support by responding to inquiries with accurate, empathetic communication. Managed over 20 customer interactions monthly and resolved issues while maintaining accurate records.
Customer Support & CRM Client Project
Client Project
May 2026 - Jul 2026 (2 months)
Managed customer support workflows using HubSpot CRM, Zendesk, and Salesforce CRM. Organized tickets, maintained records with 98% accuracy, and tracked support metrics for a real client project.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Soil Science
Bachelor of Science in Soil Science from Nnamdi Azikiwe University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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