Open to opportunities

Comfort Itaya

@comfortitaya

Message

Detail-oriented customer support specialist driving high satisfaction through empathetic technical troubleshooting.

Nigeria

Message

What I'm looking for

I seek a remote or hybrid role where I can resolve complex customer issues, improve support processes, mentor teams, and drive measurable customer satisfaction gains.

I am a detail-oriented customer support specialist with 5+ years of experience across SaaS, eCommerce, and call center environments, focused on resolving complex customer issues efficiently and empathetically.

I consistently achieve high first-contact resolution and fast response times, documenting interactions with precision in CRM systems and collaborating with cross-functional teams to reduce repeat complaints and systemic issues.

I train and onboard support staff, improve processes that boost customer satisfaction, and leverage tools like Intercom, Zendesk-style platforms, Shopify, Google Workspace, and CRM systems to deliver reliable, execution-focused service.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Luvme Hair

Sep 2025 - Present (4 months)

Respond to 50+ daily customer inquiries via email and chat, achieving 85–90% first-contact resolution and reducing average response time to under 2 hours while documenting interactions with 98% CRM accuracy.

Customer Support Troubleshooting Subscription Management Escalation Management

Operations Manager & Customer Support Lead

House of JADA

Oct 2021 - Sep 2025 (3 years 11 months)

Led customer support and hybrid operations, responding to 60+ daily inquiries and improving customer satisfaction by 25% through 35% faster response times and process changes that cut repeat complaints by 20%.

Customer Support Leadership Operations Management Process Improvement Cross Functional Collaboration Social Media Support Performance Metrics

Customer Service Representative

Guaranty Trust Bank

Jan 2015 - Jun 2017 (2 years 5 months)

Handled 50+ daily inquiries in a high-volume call center, achieving a 95% same-day resolution rate, managing HNI accounts, and documenting interactions with 100% CRM accuracy to support compliance and reduce repeat inquiries by 18%.

Call Center Support Technical Troubleshooting Account Management & Compliance