Payal Mondal

I am a passionate, detail-oriented customer support specialist with over three years working in the travel industry, focused on delivering exceptional service and resolving issues efficiently. My experience spans booking flights, hotels, car rentals, and managing complex itineraries for domestic and international travelers.

I have a strong track record improving operational efficiency, increasing first-call resolution rates, and achieving high customer satisfaction ratings. I am proficient with CRM software, GDS systems, and Microsoft Office, and I routinely coordinate with airlines and travel partners to secure reservations and handle escalations with empathy.

I seek to contribute my travel operations and customer service expertise to a dynamic team where I can continue improving processes, implement customer feedback initiatives, and drive measurable performance improvements.