KCKaran Chheda
@karanchheda
Adept customer service professional with expertise in travel and support.
IndiaWhat I'm looking for
I am an experienced Customer Service Professional with a strong background in travel, technical support, and customer dispute resolution. My journey has equipped me with the ability to provide comprehensive assistance, resolve complex issues, and ensure customer satisfaction. I have a proven track record of delivering effective training and driving sales performance, particularly in GDS systems such as Sabre and Amadeus.
In my recent role as a Voice Coach at Teleperformance, I spearheaded training initiatives for new hires and tenured representatives, focusing on enhancing their spoken and written English, call etiquette, and soft skills. My efforts contributed to improving sales conversion rates and ensuring quality service delivery. Previously, as a Senior Customer Service Executive, I managed travel consultations for a global clientele, generating significant sales revenue and maintaining high conversion rates.
Experience
Work history, roles, and key accomplishments
Voice Coach
Teleperformance
Nov 2023 - Mar 2025 (1 year 4 months)
Spearheaded training for new hires and tenured representatives, focusing on spoken and written English, call and chat etiquette, and soft skills. Conducted quality audits and managed data for record-keeping, contributing to improved sales conversion rates through refresher sessions and interactive training.
Sr. Customer Service Executive
Teleperformance
Mar 2023 - Nov 2023 (8 months)
Provided expert travel consultation, managing airline, hotel, and car rental reservations for global clientele. Resolved intricate customer issues, generating approximately USD 20,000 in sales revenue and maintaining a 5.41% conversion rate while achieving monthly sales projections.
Customer Service Executive
WNS
Nov 2022 - Mar 2023 (4 months)
Managed end-to-end queries for customers regarding flight bookings, utilizing GDS systems including Amadeus, Sabre, and Farelogix. Processed airline ticket changes, cancellations, refunds, and void procedures.
Customer Service Executive
Teleperformance
Oct 2021 - Nov 2022 (1 year 1 month)
Addressed customer queries and assisted in credit report dispute resolution. Verified documents and financial statements to conduct investigations for accurate financial analysis.
Technical Support Executive
Sitel India
Jul 2020 - Dec 2020 (5 months)
Troubleshot hardware and software issues, delivering clear solutions to customer inquiries. Ensured timely resolution and high satisfaction using ticketing systems and remote support tools.
Education
Degrees, certifications, and relevant coursework
Mumbai University
HSC, Higher Secondary Certificate
2011 - 2013
V.S. Gurukul Technical English High School
SSC, Secondary School Certificate
2011 - 2011
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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