Zahanvi Baruah
@zahanvibaruah
I resolve complex customer issues and build strong client relationships across service, operations, travel, and fintech.
IndiaWhat I'm looking for
I've supported customers at Amazon, Fareportal, and Concentrix, resolving complex queries, complaints, account concerns, and service issues across high-volume environments.
At Amazon, I investigated customer issues, managed escalations, and coordinated with internal teams to deliver practical, timely resolutions while meeting quality and productivity targets. I adapt quickly to changing workflows, policies, and customer needs.
At Fareportal, I consulted with travelers on their requirements, preferences, and budgets, recommending suitable solutions and supporting sales through product and destination knowledge.
Across retail and fintech processes at Concentrix, I maintained accurate case documentation, handled escalations with empathy, and worked closely with internal teams when issues required further investigation.
Experience
Work history, roles, and key accomplishments
Handled customer queries, complaints, and complex service issues while maintaining a customer-first approach. Investigated issues, identified practical resolutions, and communicated clearly with customers throughout the process.
Senior Travel Expert
Fareportal Inc.
Apr 2023 - Sep 2023 (5 months)
Consulted with customers to understand travel requirements, preferences, and budgets and recommended suitable solutions. Built customer relationships through personalized communication and proactive follow-up.
Supported customers across retail and fintech processes, resolving account, transaction, and service-related concerns. Handled escalations with empathy and attention to detail, following defined processes and service standards.
Education
Degrees, certifications, and relevant coursework
Amity University
Master's degree, Travel and Tourism
Master's degree in Travel and Tourism from Amity University.
University of Delhi
Bachelor's degree, History
Bachelor's degree in History from the University of Delhi.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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