Aifa Sarang

I am an experienced travel specialist with over five years supporting premium clients across the UK and US, focused on delivering seamless, personalized itineraries. I excel in bookings, reissues, cancellations, and refunds using Sabre GDS and MemberMaint CRM.

At Arrivia Vacations I provided end-to-end travel support for US-based members, trained on complex PNRs, fare rules, and travel policy compliance, and consistently prioritized service excellence and client loyalty. Previously, I handled UK customer queries and IRROPS at easyJet using Sabre and ERES, managing escalations professionally to improve retention.

My background includes logistics customer support where I coordinated solutions for lost or delayed shipments and built a reputation for timely problem-solving. I bring strong communication, teamwork, and soft skills alongside practical knowledge of airline policies and fare rules.

I am adaptable, discreet with high-value travelers, and continually improving—currently studying basic Spanish—to better serve global clients and deliver dependable, empathetic travel experiences.