Mohammed Azharuddin
@mohammedazharuddin2
I resolve airline reservation, ticketing, refund, and travel support cases.
IndiaWhat I'm looking for
At ASAP Tickets (Dreamport), I handle 20–30 daily customer cases involving ticket exchanges, refunds, cancellations, and itinerary changes for international travellers.
I use Galileo and Apollo (Travelport) to manage reservations, PNRs, fare rules, and post-ticketing requests. I resolve approximately 50 monthly escalations involving airline policies, schedule changes, and refunds, while processing waivers and maintaining accurate CRM documentation.
Previously, I completed domestic and international flight bookings as a Travel Sales Agent and led a 25-person sales team at Uni Cards through coaching, performance monitoring, reporting, and daily operations.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
ASAP Tickets (Dreamport)
Jan 2024 - Present (2 years 7 months)
Handled 20-30 customer cases daily involving ticket exchanges, refunds, cancellations, and itinerary changes. Resolved approximately 50 customer escalations per month involving airline policies, schedule changes, and refunds.
Travel Sales Agent
ASAP Tickets (Dreamport)
Jun 2023 - Dec 2023 (6 months)
Consulted customers on domestic and international travel options and completed flight bookings. Created accurate reservations using GDS while explaining fare rules and ancillary products.
Sales Team Lead
Uni Cards
Jan 2021 - Jun 2022 (1 year 5 months)
Led a team of 25 sales representatives through coaching, performance monitoring, and daily operations. Improved operational consistency through mentoring, reporting, and customer service support.
Education
Degrees, certifications, and relevant coursework
Bangalore University
Bachelor of Computer Applications, Computer Applications
Bachelor of Computer Applications (BCA) degree from Bangalore University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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