Open to opportunities

Sayanti Mahanta

@sayantimahanta

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Customer Support Executive with 5+ years improving service and resolving escalations.

India

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What I'm looking for

I seek a customer-focused role where I can resolve complex issues, improve satisfaction, collaborate with teams, and grow into leadership while using CRM/ticketing tools.

I am a results-driven Customer Support Executive with over five years of experience delivering exceptional service via calls, emails, and chat across hospitality, travel, and product support sectors. I specialize in problem-solving, conflict resolution, escalation management, and driving customer satisfaction while meeting upsell and performance goals.

Proficient with CRM and ticketing systems, I have handled high volumes of inbound calls, managed reservations and front-desk operations, and supported guests and clients with professionalism and empathy. I am recognized for clear communication, teamwork, adaptability, and a commitment to improving customer experience and team performance.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

24]7ai

Feb 2022 - Sep 2025 (3 years 7 months)

Handled high-volume inbound calls, emails and chats to resolve customer issues, follow scripts, troubleshoot appliances, and achieve upsell targets for appliance coverage.

Customer Support Email Support CRM Ticketing Systems Troubleshooting Upselling Escalation Management

Front Office Executive

The Grand Resorts

Sep 2020 - Jan 2022 (1 year 4 months)

Managed guest check-ins/check-outs, reservations, payments and complaints, provided information on rooms and amenities, and ensured professional guest experience.

Reserving Check Out Phone Support Hospitality

Counter Staff

Anjani Travels

Feb 2020 - Apr 2020 (2 months)

Booked rental transportation, researched destinations and prices, provided travel materials, and managed collection of deposits and balances for clients.

Customer Service Travel Documentation Client Communication

Food & Beverage Associate

The Chancery Hotel

Dec 2018 - May 2019 (5 months)

Delivered timely, friendly table service, monitored guest satisfaction, suggested additional items to increase sales, and maintained high service standards.

Upselling Time Management Hospitality