lakshmi jayamohan

I’m a customer service professional with over 4 years of experience in senior customer support for travel, serving clients across the US, Australia, Europe, APAC, and EMEA. I focus on managing complex, end-to-end travel itineraries and resolving issues quickly to keep customers satisfied.

At BCD Travel Pvt Ltd, I handled high-volume international voice support and managed travel itineraries for corporate clients across Europe and beyond. I used Amadeus GDS to modify and manage complex travel reservations, including flight, hotel, rail, and car bookings, while delivering timely resolution for urgent travel disruptions.

Earlier, at Trigent Software Pvt Ltd (Accenture), I worked as a Process Analyst and handled inbound and outbound calls for US and Australian customers with technical issues in Office 365. I also operated and maintained applicant tracking and management systems.

Before that, at IGT Solutions Pvt Ltd and Startek, I worked as an Expedia agent and executive customer support specialist. I managed 50+ daily inbound calls, handled flight/hotel/cancellation queries, and supported customers via chat when required, while strengthening my communication, problem-solving, and proactive approach.