Avinash Kumar

I am writing to express my interest in the Customer Support / Social Media Support role. With over 9 years of experience in customer service, airline support, and travel operations, I have developed strong expertise in handling customer interactions, resolving escalations, and delivering exceptional customer experiences across email, chat, and voice channels.

In my previous roles with Air India Ltd, Corporate Travel Management, Coforge Smart Serve Limited, and InterGlobe Technologies, I managed high-volume customer inquiries related to bookings, refunds, ticketing, and complaint resolution while consistently maintaining professionalism and customer satisfaction. My experience has strengthened my communication skills, problem-solving abilities, and capability to manage challenging customer situations with empathy and efficiency.

I am proficient in handling customer interactions through various platforms and have experience using tools such as Freshdesk, Outlook, Slack, Skype, and GDS systems including Amadeus, Galileo, and Sabre. I am also skilled in maintaining documentation, collaborating with internal teams, and ensuring timely issue resolution while upholding brand image and service standards.

I am confident that my customer-centric approach, communication skills, and operational experience make me a strong fit for this opportunity. I would welcome the opportunity to contribute to your organization and support your commitment to delivering excellent customer experiences.