Yetunde Alalade
@yetundealalade
Customer support and virtual assistant skilled in CRM, administration, and communication.
NigeriaWhat I'm looking for
I am a customer support and virtual assistance professional with experience across education, tech, and nonprofit sectors, focused on client communication, administrative coordination, and data management.
I have supported admissions, front-desk operations, and remote teams while managing documentation, schedules, and CRM/ticketing workflows using tools like Jira, Trello, Slack, Google Workspace, and Microsoft Office.
My roles include administrative/customer support at a school, software support at a technology company, QA support, IT/administrative assistance at a government office, and virtual assistance for a mental health nonprofit, where I emphasized accuracy, confidentiality, and timely issue resolution.
I bring proven skills in task prioritization, record management, issue escalation, and customer-facing communication, and I aim to contribute reliable operational support and excellent user experience to a collaborative remote or in-person team.
Experience
Work history, roles, and key accomplishments
Administrative/Customer Support
St Andrews Schools
Jan 2025 - Present (1 year 1 month)
Managed student inquiries, admissions, records, and fee processing while supporting teachers and maintaining a welcoming front-office environment to improve administrative efficiency.
Customer Support/Software Support Assistant
Crewel Technologies Limited
Jan 2024 - Jan 2025 (1 year)
Responded to customer inquiries, logged and escalated issues via Jira and Trello, and collaborated with technical teams to ensure timely resolution and improved user experience.
Administrative & IT Support Assistant
TESCOM Headquarters
Apr 2024 - Oct 2024 (6 months)
Provided front-desk administrative support, managed correspondence and filing systems, and assisted with basic IT troubleshooting to maintain office operations.
QA Support
The QA School
Jan 2023 - Jan 2024 (1 year)
Provided administrative and virtual support to instructors, managed documentation and task coordination, and facilitated communication between users, testers, and developers.
Virtual Assistant
Rural Mental Health Matters Limited
Jan 2021 - Jan 2022 (1 year)
Supported remote administrative operations, managed emails and schedules, and maintained documentation and records for mental health programs to ensure smooth virtual operations.
Customer Care Representative
Cybele Company
Jan 2019 - Jan 2020 (1 year)
Handled customer inquiries via phone, email, and chat, resolved complaints, maintained CRM records, and assisted with order processing and billing to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Adeseun Ogundoyin Polytechnic
Higher National Diploma, Computer Science
Completed a Higher National Diploma (HND) in Computer Science, focusing on practical and theoretical computing subjects.
Ibarapa Polytechnic
Ordinary National Diploma, Computer Science
Completed an Ordinary National Diploma (OND) in Computer Science with coursework in core computing principles and applications.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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