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Krupali Patil

@krupalipatil

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Customer Success & Social Media Specialist |Onboarding | Client Engagement | Customer Retention

India

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What I'm looking for

I seek a dynamic role that values strategic growth, collaboration, and innovation.

I am an experienced Customer Success & Social Media Specialist with over 12 years of expertise in APAC support, SaaS, and team management. I have led and trained teams, managed high-level customer escalations, and streamlined onboarding processes to improve client experiences.

Previously, I worked at LinkedIn, where I was the primary liaison for social media escalations and customer engagement. My strengths lie in problem-solving, communication, and customer retention, ensuring seamless support and satisfaction.

I am passionate about helping businesses enhance customer relationships, optimize workflows, and drive long-term success. Looking for remote opportunities that allow me to leverage my skills in a dynamic, customer-focused role.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Self-Employed

Apr 2023 - Present (2 years 2 months)

Provided virtual assistant services focusing on LinkedIn management and course enrollment, generating significant revenue for clients. Managed daily inquiries and ensured smooth transitions for students, showcasing strong communication and organizational skills.

Customer Success Account Management Technical Aptitude Communication Skills Process Improvement Data Analysis Community Engagement Sales Management Time Management

Senior Social Media Lead APAC

LinkedIn India Pvt. Ltd.

Oct 2016 - Apr 2023 (6 years 6 months)

Led an 8-member team in managing social media operations across APAC. Streamlined training processes and handled media escalations, ensuring customer satisfaction and maintaining LinkedIn's brand image through effective communication and problem resolution.

Team Leadership Social Media Management Public Relations Escalation Management Data Analysis Communication Skills Process Improvement

Catalog Quality Associate

Amazon Development Center

Sep 2013 - Oct 2016 (3 years 1 month)

Specialized in catalog classification and quality checks for the German marketplace, ensuring accuracy in product listings. Conducted data analysis and provided translations, contributing to informed decision-making and maintaining high standards.

Data Analysis Quality Assurance Translation Reporting Communication Skills

Education

Degrees, certifications, and relevant coursework

Pune University

Bachelor of Arts, Psychology

2007 - 2011

Grade: First class

Completed a Bachelor of Arts in Psychology, focusing on various psychological theories and practices. Developed a strong understanding of human behavior and mental processes, which has been beneficial in customer success and account management roles.

Goethe Institute

C1 German language certification, Language Studies

Achieved a C1 certification in German language, demonstrating advanced proficiency in speaking, writing, and understanding the language, which has been instrumental in professional roles requiring bilingual communication.