Annesha Chakraborty
@anneshachakraborty
Omnichannel customer support professional specializing in SaaS troubleshooting, retention, and CSAT optimization.
IndiaWhat I'm looking for
I’m a customer service and operations professional with 5+ years of experience across SaaS, BPO, Telecom, and Healthcare. I deliver omnichannel support—managing high-volume International Voice, Chat, and Email for global clients in the U.S. and Australia—while driving strong CSAT and customer retention.
I’m known for technical troubleshooting and problem solving in fast-paced, employee-centric environments. I navigate CRM and ticketing systems to resolve complex issues, streamline administrative operations, and coordinate escalations with technical, billing, and engineering teams.
Beyond support, I’ve handled CRM-heavy administrative work, patient communications and appointment/report management, and full-cycle recruitment and onboarding for specialized localization and media roles. I bring conflict resolution, onboarding, and detail-oriented customer relationship management to every interaction.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Moose Mobile
Jan 2026 - Present (5 months)
Provided expert telecom support for Australian customers, resolving SIM, network connectivity, and billing inquiries via omnichannel phone, chat, and email. Improved customer retention by delivering timely, personalized resolutions and coordinating escalations with technical and billing teams.
Customer Success Executive
Flits
Jun 2025 - Oct 2025 (4 months)
Delivered end-to-end SaaS support for a global customer base, improving user experience and product adoption. Resolved technical account issues through chat, email, and Zendesk/Freshdesk ticketing, escalating critical bugs with product and engineering teams.
Customer Support Associate
Wing Assistant
Sep 2023 - Apr 2025 (1 year 7 months)
Supported U.S.-based clients in e-commerce and publications while driving administrative efficiency and service excellence. Managed CRM data entry, order processing, and calendar scheduling, ensuring timely follow-ups and high-quality customer relationship management.
Senior Recruitment Specialist
Deluxe Entertainment Pvt. Ltd.
Mar 2023 - Jul 2023 (4 months)
Managed full-cycle recruitment and onboarding for specialized localization and media roles for global teams. Optimized talent sourcing and screening workflows to meet aggressive hiring targets.
CRM Executive
Suraksha Diagnostics Pvt. Ltd.
Sep 2021 - Sep 2022 (1 year)
Handled patient communications, appointment scheduling, and digital report management while delivering an empathetic patient journey. Provided telephone and in-person support to ensure high-quality, detail-oriented service.
Customer Success Executive
Smart Call Centre Pvt. Ltd.
Jan 2020 - Jul 2021 (1 year 6 months)
Provided international voice support for U.S.-based ELD logistics clients, focusing on technical troubleshooting and customer problem resolution. Verified compliance and ensured adherence to strict U.S. regulations during support interactions.
Education
Degrees, certifications, and relevant coursework
University of Calcutta
Bachelor of Arts (B.A.), English
2015 - 2019
Earned a Bachelor of Arts (B.A.) in English from the University of Calcutta from 2015 to 2019.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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