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PAMELA MATAWAL

@pamelamatawal

Message

Experienced customer service representative with strong problem-solving skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My name is Pamela Matawal, and I am an experienced customer service representative with over four years of dedicated experience in the field. I have honed my skills in providing relevant information and solutions to customers, ensuring their needs are met with professionalism and efficiency. My strong interpersonal skills allow me to connect with clients effectively, fostering a positive atmosphere that enhances customer satisfaction.

Currently, I work at Oyasync Valuechain Resource Company Ltd, where I identify issues in the revenue cycle process and assist customers with inquiries through various channels, including phone, email, and chat. I am adept at using CRM systems to document customer interactions and ensure accurate records. My commitment to resolving customer issues and improving processes has been instrumental in achieving set goals and enhancing service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Oyasync Valuechain Resource Company Ltd

Sep 2023 - Present (1 year 9 months)

As a Customer Service Representative, I assist customers with inquiries regarding products and services through phone, email, and chat. I identify issues in the revenue cycle process and provide support for technical communications, ensuring customer satisfaction and accurate record-keeping in the CRM system.

Customer Service Revenue Cycle Management Technical Support CRM Software Microsoft Office Medical Billing Problem Solving Communication Skills Ticketing Systems

Customer Service Representative

Dashel Limited

Jul 2020 - Jun 2023 (2 years 11 months)

In my role at Dashel Limited, I maintained customer files and databases, provided primary support to both internal and external customers, and ensured a friendly atmosphere to enhance customer satisfaction. I actively listened to customer needs and handled inquiries efficiently.

Customer Support Database Management Communication Skills Problem Solving Customer Satisfaction Outbound Calling Payment Processing

Education

Degrees, certifications, and relevant coursework

Alison

Diploma Certification, Data Analysis

2023 - 2023

Completed a diploma certification in Introduction to Data Analysis, focusing on developing strategies to improve and accelerate the revenue cycle process.

Alison

Diploma Certification, Customer Service

2011 - 2015

Completed a diploma certification that helped clients navigate online systems within established frameworks, focusing on HIPAA compliance and customer relationship management.