Funmilayo Lawson

I am a dedicated, customer-focused Customer Service Representative with experience supporting clients in the telecommunications industry.

I handle inquiries via phone, email, and in-person, resolve complaints professionally, and escalate issues when necessary. I consistently maintained high customer satisfaction ratings and processed service requests while keeping accurate customer records.

I hold a Customer Service Excellence Certification and completed Call Centre/CRM software training. My BSc in Accounting from Lagos State University supports my attention to detail in order processing and data entry.

I bring strong active listening, empathy, and time-management skills to help reduce churn and improve client satisfaction. I seek to contribute to a collaborative team focused on efficient, high-quality customer experiences.