Oriakhi David

I am a dedicated and empathetic Customer Service Representative with hands-on experience supporting clients in fast-paced healthcare settings. I focus on delivering high-quality support, clear communication, and efficient problem resolution to enhance customer trust and satisfaction.

During my role at a medical diagnostic center, I improved patient satisfaction and engagement through proactive communication and empathy, contributing to measurable increases in retention and productivity. I also streamlined administrative processes, reducing errors and improving workflow efficiency.

I am proficient with major CRM and support platforms including HubSpot, Salesforce, Zendesk, Zoho, Freshdesk, and Intercom, and I use collaboration tools like Slack and Zoom to maintain clear team communication. I combine technical familiarity with strong soft skills — active listening, conflict resolution, and attention to detail — to meet KPIs and SLA requirements.

I continually develop my skills through targeted training in customer service, communication, and handling difficult customers, and I bring a professional, service-oriented approach to every interaction to drive positive outcomes for customers and organizations.