Open to opportunities

Ojeyi Happiness

@ojeyihappiness

Message

Patient customer service representative focused on clear communication and effective issue resolution.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can use clear communication and CRM tools to resolve issues, retain customers, and grow within a supportive team.

I am a patient and understanding Customer Service Representative who believes people want to be heard and helped. I communicate clearly, remain polite in difficult situations, and prioritize solutions over excuses.

I have hands-on experience responding to customer inquiries and complaints daily across chat, email, and phone, resolving issues while maintaining a respectful tone and escalating when appropriate.

I keep accurate records of conversations and outcomes, follow company guidelines, and work to retain customers through timely follow-ups and problem-solving.

I am proficient with Zendesk, Freshdesk, live chat systems and email support tools, and I focus on delivering calm, professional service that balances customer needs with business objectives.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Unknown

Handled inbound customer inquiries via chat, email, and phone, resolved complaints professionally, escalated complex cases, and maintained accurate CRM records to improve satisfaction.