Esther Nguavese
@esthernguavese
Customer Service Representative handling calls, email, and chat, resolving complaints and following through until each issue is resolved.
NigeriaWhat I'm looking for
As a Customer Service Representative, I responded to incoming calls and emails with accurate information about products and services. I resolved inquiries, service requests, and complaints, and recommended suitable products or services based on customer needs.
I maintained customer information and account records, escalated complex issues to the right department, and followed up to confirm resolution.
As a Customer Support Assistant, I handled routine inquiries and service requests by phone, email, and chat. I kept customer records up to date and addressed concerns in line with company procedures and service standards.
I'm comfortable working independently in a remote setup and am available for full-time remote work. I aim to provide a smooth, positive experience for every Outcess client.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
Outcess
Handled routine inquiries and service requests courteously by phone, email and chat. Organized customer information and kept records up to date.
Customer Service Representative
Outcess
Responded to incoming calls and emails with accurate, prompt information about products and services. Resolved customer inquiries, service requests and complaints professionally and efficiently.
Education
Degrees, certifications, and relevant coursework
University of Oxford
Media and Journalism
Studied Media and Journalism at the University of Oxford.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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