Palesa Mbonane

I am a customer-focused and results-driven representative with six months of experience in the banking industry. My role as a Customer Services Representative has honed my skills in telemarketing and customer interaction, where I successfully manage an average of 80-100 calls in two hours, achieving a conversation rate of 45%. I am passionate about leveraging my business acumen and technical skills to drive business growth and strategic decision-making in the financial sector.

Currently pursuing a Bachelor of Commerce in Informatics, I specialize in data organization and management, focusing on integrating information technology solutions with business processes. My previous experience as a Research Assistance Intern allowed me to support laboratory operations, maintain equipment, and compile data while providing technical expertise to researchers. I am eager to transition into a data-driven role where I can utilize my skills in data analysis and project management to make a significant impact.