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Open to opportunities

Olebogeng Monametsi

@olebogengmonametsi

Accomplished customer service professional with strong problem-solving skills.

South Africa

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an accomplished customer service professional with extensive experience in the market research sector. My role has involved providing data collection and capturing while effectively calming down situations arising from customer complaints. I have worked with various industries, including automotive, network providers, and currently in the banking sector.

Throughout my career, I have consistently focused on ensuring customer satisfaction by confirming the resolution of issues and gathering feedback to identify areas for improvement. My strong communication skills and ability to empathize with customers have allowed me to excel in cross-selling and up-selling additional products and services, enhancing the overall customer experience.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Richfield Graduate Institute of Technology logoRT

Richfield Graduate Institute of Technology

Diploma in Business Administration, Business Administration

2016 - 2019

Pursued a Diploma in Business Administration with a focus on Human Resources Management.

LS

Letsibogo High School

National Senior Certificate, General Education

2016 - 2016

Completed Grade 12 and obtained the National Senior Certificate.

Tech stack

Software and tools used professionally

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Olebogeng Monametsi - Contact Centre Agent - IPSOS | Himalayas