Olebogeng Monametsi
@olebogengmonametsi
Accomplished customer service professional with strong problem-solving skills.
South AfricaWhat I'm looking for
I am an accomplished customer service professional with extensive experience in the market research sector. My role has involved providing data collection and capturing while effectively calming down situations arising from customer complaints. I have worked with various industries, including automotive, network providers, and currently in the banking sector.
Throughout my career, I have consistently focused on ensuring customer satisfaction by confirming the resolution of issues and gathering feedback to identify areas for improvement. My strong communication skills and ability to empathize with customers have allowed me to excel in cross-selling and up-selling additional products and services, enhancing the overall customer experience.
Experience
Work history, roles, and key accomplishments
Contact Centre Agent
IPSOS
Jan 2021 - Jan 2022 (1 year)
Provided exceptional customer service in a market research environment, handling data collection and resolution of customer complaints. Ensured customer satisfaction through effective communication and follow-up.
Education
Degrees, certifications, and relevant coursework
RTRichfield Graduate Institute of Technology
Diploma in Business Administration, Business Administration
2016 - 2019
Pursued a Diploma in Business Administration with a focus on Human Resources Management.
Letsibogo High School
National Senior Certificate, General Education
2016 - 2016
Completed Grade 12 and obtained the National Senior Certificate.
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Olebogeng?
You can contact Olebogeng and 90k+ other talented remote workers on Himalayas.
Message OlebogengFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
