Nombuso Nkosi
@nombusonkosi
Dedicated and results-driven professional with experience in customer service and data analysis.
What I'm looking for
I am a highly motivated and organized individual with a strong background in customer service and data analysis. With experience in handling customer complaints, providing technical support, and analyzing performance data, I possess a unique blend of skills that enable me to drive business growth and improvement.
Throughout my career, I have developed strong problem-solving skills, excellent communication skills, and the ability to work effectively in a team. My experience in reporting, queue monitoring, and performance evaluation has equipped me with the skills to analyze complex data and provide actionable insights.
I am a quick learner, always looking for opportunities to improve processes and increase efficiency. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic organization.
Experience
Work history, roles, and key accomplishments
Planning Analyst
CCI
Jul 2022 - Present (2 years 11 months)
Forecasted, scheduled, and tracked leave and billable hours.
Real Time Analyst
CCI
Jul 2021 - Jul 2022 (11 months)
Monitored queues, evaluated performance, and reported on results.
Call Canter Agent
CCI
Aug 2017 - Jul 2021 (3 years 11 months)
Handled customer complaints, provided technical support, and managed orders.
Education
Degrees, certifications, and relevant coursework
Nombuso hasn't added their education
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Availability
Location
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