Open to opportunities

Elsado User

@elsadouser

Message

Customer service professional skilled in problem-solving and communication.

South Africa

Message

What I'm looking for

I seek a role that allows me to leverage my customer service skills while growing in data analytics and project management.

As a dedicated customer service professional, I excel in providing exceptional service and support to clients. My experience at MultiChoice has equipped me with strong communication skills and the ability to handle challenging customer inquiries effectively. I pride myself on my attention to detail and my ability to collaborate with team members across departments to ensure smooth operations and high customer satisfaction.

In addition to my professional experience, I am currently enhancing my skills in data analytics through a program at Alx & Explore AI. This education has provided me with practical knowledge in data cleaning, processing, and visualization, allowing me to apply analytical methods to real-world datasets. I am passionate about using data to drive decision-making and improve customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Ambassador

Current

PFC Church

Mar 2021 - Present (4 years 3 months)

Engaged in community service by organizing events and assisting with registrations. Contributed to fundraising efforts for sanitary pads and food items for school girls, enhancing community support and awareness.

Fundraising Communication Teamwork Registration Assistance

Data Analytics Trainee

Alx & Explore AI

Mar 2023 - Sep 2023 (6 months)

Acquired data analytics skills including data cleaning, processing, and visualization. Completed hands-on projects using Excel and SQL to manipulate and extract data, enhancing analytical problem-solving abilities.

Data Cleaning Data Visualization SQL Excel Analytical Skills Problem Solving

Customer Service Agent

MultiChoice

Jan 2021 - Nov 2022 (1 year 10 months)

Provided exceptional customer service by responding to inquiries via phone and email, resolving complex issues, and collaborating with team members to ensure smooth operations. Managed urgent communications and maintained high customer satisfaction ratings.

Communication Zendesk Collaboration

Education

Degrees, certifications, and relevant coursework

ALX & Explore AI

Data Analytics

2024 - 2024

Gained knowledge of data analytics techniques, including data cleaning, processing, and visualization. Learned practical skills using analytics tools such as Excel and SQL for manipulation and extracting data. Completed hands-on project to apply analytical methods to real-world datasets, enhancing problem-solving skills.