Open to opportunities

Katlego Matlhoko

@katlegomatlhoko

Message

Proactive customer support and data analysis professional

South Africa

Message

What I'm looking for

Seeking a remote role that leverages analytical skills and contributes to innovative data solutions

I am a detail-oriented professional with a strong foundation in customer support and data analysis. With experience as a Customer Support Representative and recent exposure as a Junior Data Analyst Intern, I combine exceptional communication skills with a keen analytical mindset to deliver impact results.

My career achievements include delivering multi-channel customer support, achieving high customer satisfaction ratings, and transforming complex datasets into clear visualizations. I am eager to leverage my analytical skills in a remote role, contributing to innovative data solutions and team success.

In addition to my professional experience, I have also launched and managed my own small business, showcasing my strong organizational and project management skills. I am a self-starter with a passion for transforming raw data into actionable insights, driving efficiency and informed decision-making.

Experience

Work history, roles, and key accomplishments

Junior Data

IIE Rosebank College

Dec 2022 - Jan 2024 (1 year 1 month)

Delivered actionable insights, transformed complex datasets into clear visualizations, and enhanced stakeholder engagement by 30%

SQL Power BI Excel Data Visualization Reporting Communication

Customer Support

Amazon

Jul 2021 - Dec 2022 (1 year 5 months)

Delivered multi-channel customer support, achieved high customer satisfaction ratings, and maintained meticulous records of customer interactions

Customer Support Social Media Email Chat Collaboration

Sales Representative

Liberty

Feb 2020 - Jul 2021 (1 year 5 months)

Exceeded sales targets by 20%, conducted comprehensive policy presentations, and collaborated with the marketing team to develop tailored sales materials

Sales Client Relationship Management Upselling Marketing Account Management

Administrative Officer

VFS Global

Jan 2015 - Jan 2017 (2 years)

Managed daily administrative operations, served as the primary point of contact for applicants, and handled customer inquiries and complaints

Administration Scheduling Customer Service

Small Business Owner

Lesedi Amantle

Jan 1970 - Jan 1970 (0 months)

Launched and planned a series of events, established and maintained vendor relationships, and oversaw day-to-day operations

Event Planning Project Management Budgeting Marketing

Education

Degrees, certifications, and relevant coursework

Alison Academy

Online Courses, Various

2024 - 2024

Completed various online courses including SQL Server Essentials, Project Management with Data Analytics, and Web Development with HTML and CSS for Beginners.

IIE Rosebank College

Higher Certificate, Business Management

2023 - 2024

Completed a Higher Certificate in Business Management, focusing on essential business principles and practices to enhance management skills.

Alison Academy

Diploma and Certificates, Human Resources

2022 - 2022

Achieved multiple diplomas and certificates in Human Resources, Workplace Safety and Health, and other related fields, enhancing knowledge in HR management and safety protocols.