Open to opportunities

Oyewale Abidoye

@oyewaleabidoye

Customer care and cold-calling professional turning qualified leads into appointments using Salesforce, HubSpot, and Zoho CRM.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced customer support or appointment-setting role where I can run calls, qualify leads, manage CRM accurately, and support follow-ups with real-time administrative coordination.

I handle high-volume inbound and outbound calls for Landmark Realty Group, keeping customer records accurate in Salesforce while coordinating property viewings and appointments. I also build follow-up email and SMS campaigns that boosted lead-to-appointment conversions by 30%.

Before that, at LifeBridge Health Insurance in Lagos, I qualified prospects through discovery conversations, scheduled an average of 15 qualified appointments weekly, and managed detailed call logs in Zoho CRM. I’m comfortable handling objections, resolving concerns, and supporting teams with calendar management, documentation, and market research.

Experience

Work history, roles, and key accomplishments

Customer Care Agent & Virtual Assistant

Landmark Realty Group

Mar 2025 - Apr 2026 (1 year 1 month)

Managed over 80 inbound and outbound customer calls daily, addressing property inquiries and resolving client concerns. Provided virtual administrative support and coordinated property viewings.

Customer Service Salesforce CRM Calendar Management Market Research Email Campaigns Lead Management

Cold Caller & Appointment Setter

LifeBridge Health Insurance

Jul 2023 - Feb 2025 (1 year 7 months)

Conducted outbound calls to prospective clients regarding health and life insurance products. Qualified leads and scheduled an average of 15 qualified appointments weekly.

Cold Calling Lead Qualification Appointment Setting Zoho CRM Objection Handling Customer Service