Grace Ezenibe
@graceezenibe
Customer Support Specialist at Olive Oasis Healthcare, resolving inquiries and managing appointments accurately for US-based customers.
NigeriaWhat I'm looking for
At Olive Oasis Healthcare, I responded to customer inquiries by phone and email, managed appointments, and resolved issues on first contact whenever possible.
At Call Storm, I spoke with families of US military veterans about burial coverage, explaining options in plain language and handling sensitive conversations with care. I qualified 50+ leads weekly and completed 100+ transfers weekly into the US market.
At Fusion Growth Partners, I contacted real estate agents from MLS data to start conversations and book appointments for a US real estate investment firm. I handled objections and accurately logged each outcome in the CRM.
I have 4+ years of remote experience serving US clients. I’m available across EST and GMT time zones, including early mornings, evenings, and weekends.
Experience
Work history, roles, and key accomplishments
Reached out to real estate agents found in MLS data to start conversations and book appointments for a US real estate investment firm. Worked independently with busy prospects and adapted tone to each conversation.
Customer Service and Sales Representative
Call Storm
Jan 2023 - Dec 2023 (11 months)
Spoke with families of US military veterans about burial coverage and explained options in plain language with patience and empathy. Qualified 50+ leads weekly and completed 100+ transfers weekly into the US market.
Customer Care Representative
Olive Oasis Healthcare
Jan 2022 - Dec 2022 (11 months)
Responded to customer inquiries by phone and email while meeting response time expectations. Managed scheduling and appointments accurately to minimize errors and missed bookings.
Education
Degrees, certifications, and relevant coursework
Dakins Academy
Training, Customer Service
Completed foreign customer service training in March 2026.
Call Storm LLC
Certificate of Training Completion, Appointment Setting
Completed an appointment setting training program covering communication, objection handling, and active listening.
Enugu State University of Science and Technology
Bachelor of Science, Public Administration
Pursued a Bachelor of Science in Public Administration.
Empower Her Academy
Certificate of Completion, Virtual Assistance
Completed virtual assistant training and received a certificate of completion.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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