Princess Onuegbu

I’m a remote customer support, sales, and virtual assistant professional with over 3 years of experience in cold calling, appointment setting, lead qualification, and client engagement. I’m known for clear communication, professional empathy, and keeping customer information confidential while supporting fast-paced operations.

In my customer service roles, I handled high-volume inbound and outbound calls across phone and email, often being the first point of contact for questions and concerns. I run structured qualification conversations to confirm needs, decision-making authority, and timing—then book appointments for the sales team and follow through with accurate next steps.

I consistently exceed targets for weekly and monthly performance, including objection handling and conversion through confident, respectful conversations. I maintain complete, error-free CRM documentation of every interaction, outcome, and follow-up, and I’m comfortable working across multiple systems while staying organized under pressure.

Alongside sales and support work, I provide executive and administrative virtual assistant support: managing calendars and email, scheduling meetings on Zoom/Google Meet, preparing reports and presentations, and tracking tasks across simultaneous projects. I adapt quickly to new tools and workflows—often delivering results from day one.