Open to opportunities

Alejandro Caballero

@alejandrocaballero

IT Help Desk Specialist supporting U.S. customers at PartnerHero and Xfinity Mobile, troubleshooting devices and handling support tickets.

Honduras

Message

What I'm looking for

I'm seeking remote IT Help Desk, Service Desk, or Technical Support roles with U.S.-based companies.

At PartnerHero, I resolved product issues for U.S. customers through tickets, calls, email, and chat. On the Tonies account, I regularly exceeded the daily target of 70 support tickets and helped customers troubleshoot faulty devices and coordinate replacements.

At Startek, I provided Tier 1 support for Xfinity Mobile smartphone issues and assisted Tier 1 agents with complex cases in a Tier 2 capacity. I also supported retail teams by phone and chat, explaining technical solutions to frontline agents.

I'm studying Computer Engineering at CEUTEC and have completed training in networking, laptop repair, and ethical hacking. I bring additional experience in remote customer service and English–Spanish interpretation.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Oclinicals

Nov 2025 - Jul 2026 (8 months)

Managed appointment scheduling and patient inquiries remotely for a psychology clinic.

Scheduling Patient Communication Remote Work

Customer Support Agent

PartnerHero

Nov 2024 - Jun 2025 (7 months)

Resolved product issues for U.S. customers through support tickets, calls, email, and chat. Guided customers through troubleshooting and coordinated replacements for faulty devices, regularly exceeding the daily target of 70 support tickets.

Troubleshooting Ticket Support Customer Support Communication Skills Device Replacement

Customer Service Agent

Intouch CX

Mar 2023 - Jul 2024 (1 year 4 months)

Created and processed orders, confirmed vendor pricing and availability, and followed up on backorders.

Order Processing Vendor Management Customer Service

English–Spanish Interpreter

Interpretia

Mar 2024 - Jun 2024 (3 months)

Interpreted medical, educational, and service conversations between Spanish speakers and U.S. representatives.

Interpretation Bi lingual Communication Skills

Technical Support Agent

Startek

Oct 2020 - Dec 2022 (2 years 2 months)

Provided Tier 1 support for smartphone issues, including device troubleshooting and replacement assistance. Assisted Tier 1 agents with complex cases in a Tier 2 capacity and supported retail teams by phone and chat.

Tier 1 Support Tier 2 Support Mobile Device Troubleshooting Device Replacement Technical Investigation Communication Skills