Javier Lanza

I am a bilingual customer service agent with over four years of experience in international contact centers. My journey has been marked by a commitment to providing high-quality service and efficient solutions in both Spanish and English. I pride myself on my adaptability and responsibility, which have been key to my success in dynamic environments.

Currently, I work at Results CX, where I assist Humana Insurance customers with billing, enrollment, and claims processes. My ability to resolve inquiries with empathy and efficiency has consistently met quality and customer satisfaction metrics. Previously, I provided technical support for Xfinity services at Startek, where I honed my problem-solving skills and learned to thrive under pressure.