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Opeyemi Opatola

@opeyemiopatola

Message

I resolve high-volume customer issues across phone and email while improving satisfaction and first-call resolution.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve customer issues, manage support workflows, collaborate remotely, and contribute to customer satisfaction through clear, empathetic service.

I handle 100+ customer interactions daily for HRIndexx supporting Access Bank PLC, providing clear, timely support across phone and email.

I document interactions, update records, track cases, and follow concerns through resolution using CRM systems. My solution-focused support contributed to a 30% improvement in First Call Resolution and a 15% increase in Customer Satisfaction.

I balance speed, accuracy, and professionalism while maintaining a 3-minute Average Handle Time and responsibly handling confidential customer and financial information.

My experience at Hugo, NYSC, and BCP Farms has strengthened my remote collaboration, communication, workflow coordination, record management, and ability to independently manage priorities.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Agent

Current

HRIndexx for Access Bank PLC

Jan 2023 - Present (3 years 9 months)

Handles 100+ customer interactions daily across phone and email, resolving complaints and account-related concerns. Improved First Call Resolution by 30% and Customer Satisfaction by 15%.

CRM Systems Case Management Phone Support Email Support Customer Satisfaction First Call Resolution Average Handle Time Data Protection

Subject Teacher - Marketing

National Youth Service Corps

Jan 2022 - Jan 2023 (1 year)

Communicated clearly with students, colleagues, and stakeholders, adapting communication style to different needs. Strengthened conflict-resolution, interpersonal communication, and record-management skills.

Communication Skills Conflict Resolution Interpersonal Skills Records Management Stakeholder Engagement

Farm Manager

BCP Farms

Jan 2021 - Jan 2022 (1 year)

Coordinated day-to-day operational activities and supported smooth workflow execution. Streamlined administrative workflows and coordinated team activities to improve organization and operational efficiency.

Operations Management Workflow Coordination Customer Relationship Management Administrative Workflows Team Coordination

Remote Work Experience

Hugo

Worked remotely, maintaining professionalism, accountability, and consistent productivity. Demonstrated ability to work independently and manage priorities with minimal supervision.

Remote Work Time Management Accountability Digital Tools Digital Workflows