AYOKUNLE Idowu

Served as a primary point of contact for customers via high-volume inbound calls, delivering prompt, empathetic support and escalating complex issues for timely resolution. Logged accurate customer interaction records and conducted follow-up/retention calls to reduce churn.

Managed inbound queues and resolved customer inquiries with accuracy, empathy, and speed while executing 80–100 outbound calls daily to assess satisfaction and re-engage inactive customers. Diagnosed billing and technical issues, achieving a 20% reduction in repeat call-ins through root-cause resolution and proactively addressing escalated complaints with cross-functional teams.

Created client-facing proposals and presentations for onboarding programmes and social media strategy campaigns, and edited/restructured client CVs to improve clarity and professional presentation. Supported HR operations with document preparation, staff onboarding coordination, and scheduling for virtual meetings and task workflows.

Processed customer product orders and coordinated with dispatch riders to ensure accurate, timely deliveries. Monitored inventory levels, flagged restocking needs, and supported packaging/dispatch preparation to maintain fulfillment accuracy and operational efficiency.

Pursuing a Bachelor of Science in Animal Health at the Federal University Oye-Ekiti, starting October 2023.