Chinasa Okolie
@chinasaokolie
I resolve customer issues across digital channels and improve service processes in fast-paced remote environments.
NigeriaWhat I'm looking for
At Hugo Tech, I provide customer support through email, live chat, and messaging platforms, resolving issues promptly while maintaining accurate CRM and ticketing records.
I work closely with operations, product, and technical teams to manage escalations, identify recurring customer concerns, and contribute to process improvements in a fast-paced remote environment.
Previously at Ecobank Nigeria Plc, I handled high-volume customer inquiries across phone, email, and digital channels, resolved complaints, and maintained detailed customer and case documentation.
I also supported shipment inquiries and service requests at New World Global Link, coordinated issue resolution with relevant teams, and helped onboard and train new customer care staff.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Hugo Tech
Jan 2024 - Present (2 years 8 months)
Provide customer support via email, live chat, and messaging platforms. Resolve customer issues promptly while maintaining high customer satisfaction and accurate records.
Customer Service Representative
Ecobank Nigeria Plc
Jan 2017 - Dec 2020 (3 years 11 months)
Handled high-volume customer inquiries through phone, email, and digital channels. Resolved complaints and provided timely follow-up on customer requests.
Customer Care Representative
New World Global Link
Jan 2014 - Dec 2015 (1 year 11 months)
Supported customers with shipment inquiries, service requests, and issue resolution. Managed customer communications through phone and email channels.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
MBA, Business Administration
2024 -
Pursuing an MBA in Business Administration, expected to complete in 2025.
Madonna University, Okija
Bachelor of Science, Public Administration
2007 - 2011
Earned a Bachelor of Science in Public Administration from Madonna University, Okija from 2007 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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