At First Bank of Nigeria, I manage customer inquiries about account services, complaints, and transactions. I also support account management, digital banking, and customer onboarding.
I coordinated complaint escalations that contributed to a 30% reduction in issue resolution time, while maintaining a 95% customer satisfaction rating. I supported improvements to customer record accuracy, reducing documentation inconsistencies by 20%.
At Future Unity Glanvills Pensions, I responded to pension account and documentation inquiries by phone and email. I maintained client records and escalated complex service issues to senior support teams.
As a volunteer with the U-Report Enrollment Initiative, I supported community enrollment by collecting demographic data across four villages, contributing to the registration of over 500 participants on the digital reporting platform.
