Looking for a job

Folawole Biletiri

@folawolebiletiri

Message

I resolve customer account and service issues across banking operations, from inquiry through resolution.

Nigeria

Message

What I'm looking for

I'm seeking remote international customer-support opportunities where I can resolve complex customer issues, manage escalations, maintain accurate records, and deliver clear, reliable service across time zones.

I've supported customers at Union Bank of Nigeria PLC since 2016, resolving account, service, and banking-related issues while maintaining clear communication from first contact through resolution.

As a Customer Service Specialist, I handle inquiries, complaints, escalations, and follow-up across customer-facing channels. I document interactions accurately, protect sensitive account information, and work with internal teams to resolve complex cases and improve service.

My earlier business banking and credit risk work strengthened my ability to manage customer relationships, review documentation, and navigate banking processes. I'm available for remote international customer-support opportunities within West Africa Time.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Union Bank of Nigeria PLC

Jan 2020 - Aug 2026 (6 years 7 months)

Served as primary point of contact for customers, handling inquiries, service requests, account issues, complaints, and follow-up. Investigated issues, escalated complex cases, and maintained accurate documentation using CRM tools.

Zendesk Intercom HubSpot Salesforce Customer issue resolution Complaint Handling Escalation Management Case Management Customer Follow up Account Support Documentation Data Accuracy Process Compliance Cross Functional Collaboration Customer Relationship Management

Business Banking Officer

Union Bank of Nigeria PLC

Dec 2017 - Dec 2019 (2 years)

Managed relationships with business customers, serving as key contact for account, service, and banking requests. Investigated issues, coordinated with internal teams, and followed through to resolution with clear documentation.

Customer Relationship Management Account Support Issue Resolution Escalation Management Documentation Cross Functional Collaboration Communication Skills

Credit Risk Officer

Union Bank of Nigeria PLC

Feb 2016 - Nov 2017 (1 year 9 months)

Reviewed customer information and documentation for credit and banking processes, ensuring accuracy and compliance. Investigated account information, maintained detailed records, and collaborated with internal teams to resolve issues.

Credit Analysis Documentation Compliance Attention To Detail Problem Solving Client Communication Confidential Information Handling

Inventory Officer

E.O. Saac Nigeria Limited

Apr 2013 - Jan 2016 (2 years 9 months)

Managed inventory of engineering materials, spare parts, and equipment. Monitored stock levels, maintained accurate records, coordinated with procurement, and conducted stock audits.

Inventory Management Stock Control Procurement Coordination Audit Record keeping

National Youth Service Corps

Ika North-East Local Government Council

Mar 2012 - Mar 2013 (1 year)

Assisted in monitoring public works and infrastructure projects, supported procurement and documentation, and participated in site inspections and project reporting.

Project Coordination Procurement Support Documentation Site Inspections Reporting

Industrial Trainee

E.O. Saac Nigeria Limited

Dec 2008 - Oct 2009 (10 months)

Assisted the purchasing department in sourcing suppliers, preparing purchase orders, and maintaining vendor records. Monitored deliveries and learned procurement procedures.

Procurement Supplier Sourcing Purchase Order Vendor Management Documentation