Sunday Christmas- Ifeanyi Prince

I am a customer support and operations professional with experience in customer communication, administrative support, business operations, and client relationship management.

Throughout my career, I have supported customers through email, phone calls, WhatsApp, and live chat, handling enquiries, resolving issues, following up on requests, and ensuring positive customer experiences. I have experience managing customer interactions, coordinating daily operations, maintaining records, and providing administrative support.

I resolve customer concerns and use recurring feedback to help operations identify customer needs and improve service processes. My work contributed to a 15–20% increase in repeat customer engagement.

Previously, at Capital Switch Limited, I supported customer and operational requests with Freshdesk and Google Sheets, following tickets through to resolution and achieving an 80%+ completion rate for assigned service requests.

I am comfortable working with tools such as Salesforce, HubSpot, Freshdesk, Microsoft Office, Google Workspace, Slack, Trello, and Asana. I also have experience supporting online learning environments and working with teams remotely.

Beyond customer support, I have an interest in technology, digital operations, and business development. I enjoy learning new tools, solving problems, organising tasks, and finding practical ways to improve service delivery.

I am proactive, adaptable, detail-oriented, and committed to delivering quality work. I am particularly interested in joining a remote-first company where I can contribute my skills, grow professionally, and make a positive impact on both customers and the organisation.