Opeyemi Olaide
@opeyemiolaide
Customer service officer driving customer satisfaction and revenue growth.
NigeriaWhat I'm looking for
I am an experienced Customer Service Officer with over five years in finance and retail, skilled at resolving client inquiries, promoting banking services, and ensuring compliance across multi-channel support. At United Bank for Africa I consistently achieved high first-contact resolution, drove cross-sells, and maintained exceptional documentation and accuracy.
As Business Development Officer at Olazzy Jewellery I led a 20+ team, grew capital by 400%, and boosted customer satisfaction by 88% while launching new products and improving team productivity through targeted training.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
United Bank for Africa
Jan 2023 - Present (2 years 9 months)
Respond to 100+ customer inquiries daily across phone, email, and chat, achieving a 95% satisfaction rate and 90% first-contact resolution while driving product cross-sells that added ₦100,000,000 quarterly.
Business Development Officer
Olazzy Jewellery
Jan 2019 - Present (6 years 9 months)
Led a 20+ person team to grow company capital by 400% and increase customer satisfaction by 88%, launched new product lines that generated ₦100,000 monthly and expanded the customer base by 30%.
Education
Degrees, certifications, and relevant coursework
Alpha Consulting Service
Certification, Human Resources Management
2022 - 2022
Completed a Human Resources Management program in 2022.
The Polytechnic Ibadan
Higher National Diploma, Geology
2019 - 2021
Completed a Higher National Diploma (HND) in Geology from 2019 to 2021.
The Polytechnic Ibadan
National Diploma, Geology
2015 - 2017
Completed a National Diploma (ND) in Geology from 2015 to 2017.
Zeetech College
Diploma, Desktop
2014 - 2014
Completed a Diploma in Desktop in 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Opeyemi ?
You can contact Opeyemi and 90k+ other talented remote workers on Himalayas.
Message OpeyemiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
