Opeyemi Olaide
@opeyemiolaide
Customer service officer driving customer satisfaction and revenue growth.
NigeriaWhat I'm looking for
I am an experienced Customer Service Officer with over five years in finance and retail, skilled at resolving client inquiries, promoting banking services, and ensuring compliance across multi-channel support. At United Bank for Africa I consistently achieved high first-contact resolution, drove cross-sells, and maintained exceptional documentation and accuracy.
As Business Development Officer at Olazzy Jewellery I led a 20+ team, grew capital by 400%, and boosted customer satisfaction by 88% while launching new products and improving team productivity through targeted training.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
United Bank for Africa
Jan 2023 - Present (3 years 5 months)
Respond to 100+ customer inquiries daily across phone, email, and chat, achieving a 95% satisfaction rate and 90% first-contact resolution while driving product cross-sells that added ₦100,000,000 quarterly.
Business Development Officer
Olazzy Jewellery
Jan 2019 - Present (7 years 5 months)
Led a 20+ person team to grow company capital by 400% and increase customer satisfaction by 88%, launched new product lines that generated ₦100,000 monthly and expanded the customer base by 30%.
Education
Degrees, certifications, and relevant coursework
Alpha Consulting Service
Certification, Human Resources Management
2022 - 2022
Completed a Human Resources Management program in 2022.
The Polytechnic Ibadan
Higher National Diploma, Geology
2019 - 2021
Completed a Higher National Diploma (HND) in Geology from 2019 to 2021.
The Polytechnic Ibadan
National Diploma, Geology
2015 - 2017
Completed a National Diploma (ND) in Geology from 2015 to 2017.
Zeetech College
Diploma, Desktop
2014 - 2014
Completed a Diploma in Desktop in 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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