ZUZechariah Bioko User
@zechariahbiokouser
Dedicated customer service professional with over 4 years of experience.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with over four years of experience in fast-paced environments. My expertise lies in resolving issues and enhancing customer satisfaction through effective communication and problem-solving techniques. I have a proven track record of exceeding performance metrics and am adept at building rapport with clients, delivering exceptional support across diverse industries.
In my most recent role as a Customer Service Representative at EROJIM GROUP, I handled customer inquiries and complaints through various channels, ensuring prompt responses and effective resolutions. I also managed a team of junior representatives, providing feedback on the efficiency of our customer service processes. My previous experience as a Customer Success Officer at United Bank for Africa further honed my skills in maintaining positive relationships with customers and achieving satisfaction through open communication.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Erojim Group
Jan 2022 - Present (3 years 5 months)
As a Customer Service Representative at Erojim Group, I handled customer inquiries and complaints through various channels, ensuring prompt responses and effective resolutions. I managed a team of junior representatives and provided feedback on service efficiency, all while maintaining high customer satisfaction.
Customer Success Officer
United Bank for Africa
Jan 2020 - Jan 2022 (2 years)
In my role as a Customer Success Officer at United Bank for Africa, I maintained a professional attitude while addressing customer needs. I built strong relationships with clients, handled complaints, and ensured accurate information delivery, contributing to team sales targets and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
FNFederal Polytechnic Kaura Namoda
Higher National Diploma, Various Fields
2018 - 2020
Achieved a Higher National Diploma, focusing on advanced studies and practical applications in the field.
HPHassan Usman Katsina Polytechnic
National Diploma, Various Fields
2012 - 2014
Earned a National Diploma, gaining practical skills and knowledge in the chosen field of study.
Top Onward Academy
Secondary School Certificate, Secondary Education
2009 - 2012
Completed secondary education, focusing on a broad curriculum to prepare for further studies.
Comprehensive Nursery and Primary School
Primary School Certificate, Primary Education
2000 - 2006
Completed primary education, acquiring foundational skills in various subjects.
Availability
Location
NigeriaAuthorized to work in
Job categories
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