Onyinyechi Aninwezi
@onyinyechianinwezi
Customer-focused technical support specialist driving satisfaction and retention.
NigeriaWhat I'm looking for
I am a dedicated customer service and technical support professional with multi-country experience delivering exceptional support across phone, email, and chat channels. I have consistently met KPIs and SLAs while using CRM systems and technical tools to troubleshoot issues, onboard clients, and improve customer satisfaction.
I have demonstrated success reducing cancellations by 15% through retention tactics, leading onboarding processes, managing client accounts, and identifying upsell opportunities. I adapt quickly to new procedures and technologies and am committed to building long-term client relationships through clear communication and problem-solving.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Lekki Gardens Estate Limited
Mar 2022 - Sep 2025 (3 years 6 months)
Managed client accounts and front-line support, achieving KPIs and SLAs while reducing cancellations by 15% through retention tactics and driving cross-sell opportunities.
Customer Service Representative
Davayte
Jan 2020 - Mar 2021 (1 year 2 months)
Documented and resolved customer inquiries in CRM, led client onboarding and contract management, and used market analysis to inform client strategies while maintaining rapid response times.
AVCall Center Operator
AvaTrade
Feb 2018 - Nov 2019 (1 year 9 months)
Handled high-volume inbound and outbound calls, adhered to scripts and procedures, resolved escalations, and maintained accurate CRM records to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
ETEnugu State University of Science and Technology
Bachelor of Science, Human Anatomy
Bachelor of Science in Human Anatomy from Enugu State University of Science and Technology.
Availability
Location
NigeriaAuthorized to work in
Job categories
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