Open to opportunities

Celina Ogbogu

@celinaogbogu

Message

I am an experienced customer service representative delivering high-quality client support.

Nigeria

Message

What I'm looking for

I seek a collaborative mid-level customer service role where I can apply CRM and technical support skills, drive retention, lead client training, and grow into greater responsibility within a supportive team.

I am an efficient customer service professional with over three years' experience delivering exceptional client experiences and consistently exceeding satisfaction goals. I handle high call volumes while maintaining a calm, professional demeanor.

I have regularly resolved technical and account issues with a 90% success rate, managed 50+ customer interactions daily, achieved an average customer satisfaction rating of 85% (15% above company average), and implemented a retention strategy that reduced cancellations by 5%.

I leverage CRM tools, Microsoft Word and Excel, and web-based platforms to document interactions, update records, and generate reports; I also train new clients on system functionality and collaborate with teams to drive company objectives.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Heirs Life Insurance

Dec 2023 - Jun 2025 (1 year 6 months)

Provided customer support across company products and promotions, delivering basic technical support with a 90% resolution rate and maintaining accurate CRM records. Maintained a calm, courteous demeanor during high-stress interactions to ensure timely, accurate information delivery.

CRM Technical Support Microsoft Excel Microsoft Word Active Listening Data Entry Customer Service

Customer Service Representative

Labiena Vida

Dec 2020 - Nov 2023 (2 years 11 months)

Handled 50+ customer calls daily, trained new clients on system functionality, and achieved an average customer satisfaction rating of 85%, exceeding the company average by 15%. Proposed and implemented a client retention strategy that reduced cancellations by 5%.