AUSTIN NWOKO

I am a dynamic customer service professional with over five years of experience in delivering exceptional support and enhancing customer satisfaction. My journey in the customer service field has equipped me with strong communication skills and a proven track record of resolving complex inquiries efficiently. I take pride in achieving a 95% customer satisfaction rate, which reflects my commitment to providing outstanding service.

In my most recent role as a Customer Support Specialist at Tech Solutions Inc., I resolved over 150 customer inquiries weekly through email and chat, while also utilizing CRM software to improve response times by 30%. My collaborative efforts with cross-functional teams led to a 20% reduction in ticket resolution time. I also conducted training sessions for new team members, which boosted our team's efficiency by 15%. I am eager to leverage my expertise in communication and problem-solving to contribute to a company that values exceptional customer service.