Open to opportunities

Maureen Anayo

@maureenanayo

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Customer care specialist with 7+ years improving retention, satisfaction, and technical support processes.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can reduce resolution times, improve satisfaction, mentor teams, and support product adoption in a collaborative culture.

I am a detail-oriented customer care specialist with over seven years of hands-on experience in CRM platforms, live chat systems, and ticketing software. I excel at troubleshooting technical issues, guiding customers step-by-step, and escalating complex cases appropriately to reduce resolution times and improve service outcomes.

In recent roles I increased client retention by 25% and raised customer satisfaction ratings by over 20% through improved service delivery, timely communication, and developing step-by-step troubleshooting guides. I also documented recurring technical issues and collaborated with engineers to reduce repeat tickets by 18%.

I prioritize relationship-building, mentoring, and knowledge sharing to boost team performance and retention, and I support product launches, installation and setup assistance, and proactive customer education to enhance the overall customer journey.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Support

Current

Near Gear Homes

Dec 2023 - Present (1 year 10 months)

Improved client retention by 25% and customer satisfaction by over 20% through enhanced service delivery, mentoring programs, and timely communication; documented recurring issues and reduced repeat tickets by 18%.

CRM Systems Ticketing Software Troubleshooting Customer Retention Mentoring Microsoft Office Escalation Management

Customer Service / Sales Rep

Next Gear Group

Nov 2020 - Jan 2021 (2 months)

Delivered high-volume customer support handling 70+ requests daily, achieved 95% satisfaction and generated 150+ referrals through strong product knowledge and dispute resolution.

Customer Service Sales Dispute Resolution Reporting CRM Phone Support Client Relations Performance Metrics

Customer Service / Sales Rep

Shaunz Royal Club

May 2018 - Jul 2020 (2 years 2 months)

Handled customer needs and closed sales via phone, maintained web and social media content, and prepared organizational publications to support engagement and sales operations.