Onyema Ezinne
@onyemaezinne
I am an experienced customer service professional driving sales and improving customer satisfaction.
NigeriaWhat I'm looking for
I am a high-energy, goal-oriented customer service professional with over six years of experience delivering inbound and outbound support, lead generation, and measurable ROI across large and medium organizations.
I increased customer satisfaction by 20%, reduced average waiting time by 15 minutes, supported an average of 75 customers per day, recommended product changes that boosted revenue by 23%, and contributed to a 30% sales increase through improved lead-generation and sales-tracking methods.
I am seeking a role that offers structured training, clear career progression, and opportunities to lead customer-facing teams, optimize processes, and explore new markets.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Info Strategy Technology Limited
May 2023 - Present (2 years 4 months)
Managed inbound and outbound support via email, live chat and WhatsApp, assisting ~75 customers per day. Increased customer satisfaction by 20%, reduced average wait time by 15 minutes and drove a 23% revenue uplift through product recommendations.
Tele Sales Representative
Vektr Capital Investment
Apr 2021 - Mar 2022 (11 months)
Handled high-volume incoming calls and resolved ~250 inquiries weekly, consistently meeting performance benchmarks. Contributed to a 30% sales increase in August by improving lead-generation and sales-tracking methods.
Research Executive / Admin Officer
Josh Plus Data Technology
Feb 2020 - Apr 2021 (1 year 2 months)
Scheduled customer appointments, marketed academic research services, and submitted proposals to firms and government offices while managing telephony and administrative workflows.
Head of Operations
Novex Farms
Oct 2017 - Jan 2020 (2 years 3 months)
Oversaw bookkeeping and maintained financial records for the pure water factory. Managed fish, poultry and agricultural operations, prepared technical research reports, and coordinated seasonal farm maintenance.
Customer Service / Sales Representative
Ebybless Communications
Jul 2016 - Sep 2017 (1 year 2 months)
Handled visitor reception, inbound calls and credit collection while liaising with management and sales teams to recommend solutions and close sales.
Education
Degrees, certifications, and relevant coursework
MUMichael Okpara University of Agriculture, Umudike
B.A Soil Science Metrology, Soil Science Metrology
Grade: Second Class Honour (Lower Division)
Completed B.A in Soil Science Metrology with Second Class Honour (Lower Division) from Michael Okpara University of Agriculture, Umudike in 2015.
JEFAP International School, Suleja
West African Senior School Certificate, Secondary Education
Obtained West African Senior School Certificate from JEFAP International School, Suleja in 2009.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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