SOShobowale Oluwadamilola
@shobowaleoluwadamilo
Customer-focused contact center professional with strong CRM skills and proven problem-solving abilities.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with two years of experience delivering high-quality support, resolving customer inquiries, and fostering strong client relationships in fast-paced contact center environments.
I leverage CRM systems, effective communication, and strong problem-solving to process requests, maintain accurate customer data, and track service metrics that drive improvement. My background also includes supervisory production experience and hands-on fisheries technical internships, reflecting adaptability and operational discipline.
I bring a positive attitude, teamwork, emotional intelligence, and a strong work ethic, seeking to contribute these strengths to a customer-centric organization focused on service excellence and growth.
Experience
Work history, roles, and key accomplishments
Contact Center Agent
Access Bank Plc
Feb 2023 - Jun 2024 (1 year 4 months)
Handled inbound customer inquiries and emails, resolved issues professionally, processed account requests, and maintained accurate CRM records while tracking service metrics to improve satisfaction.
Production Line Supervisor
Abigael Farms
Jun 2021 - Dec 2022 (1 year 6 months)
Operated and supervised fruit processing lines, managed packaging and quality control, coordinated with logistics and marketing to meet production targets, and reported on materials and costs.
Fisheries Technician Intern
De-Bukler Farms
Jun 2017 - May 2019 (1 year 11 months)
Monitored and managed fish stock and hatchery operations for over 10,000 broodstock and 30,000 hatchlings, conducted growth monitoring and grading, and implemented environmental management plans to optimize survival.
Education
Degrees, certifications, and relevant coursework
LULagos State University
Bachelor of Science, Fisheries and Aquatic Biology
2014 - 2020
Grade: Second Class Lower; GPA: 3.30/5.0
Activities and societies: Member of Fisheries Society of Nigeria; participated in fisheries and aquaculture conferences (2017–2018).
Completed a Bachelor of Science in Fisheries and Aquatic Biology, focusing on aquaculture production, farm management, and fisheries data collection.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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