Ik Abusomwan

I am a results-driven customer service and sales professional with proven success managing high-volume inbound and outbound calls, lead qualification, and customer inquiries. I consistently met performance targets—handling over 500 calls daily—while maintaining CRM accuracy, strong persuasion, and empathetic problem-solving to drive customer satisfaction and quality lead transfers for sales teams.

With a BSc in Mathematics Education and training in customer relationship management and HR, I bring strong analytical thinking, clear verbal articulation, and adaptability to fast-paced environments. I collaborate effectively, apply supervisor feedback to improve performance, and seek roles where I can enhance service delivery, support revenue growth, and contribute to team success.