Open to opportunities

Oni Opeyemi

@oniopeyemi

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Customer support and inbound sales specialist leveraging CRM systems to resolve issues and grow referrals.

Nigeria

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What I'm looking for

I’m looking for a role where I can use my CRM-driven customer support and inbound sales experience to solve issues quickly, build strong relationships, hit targets, and improve customer outcomes in a fast-paced, collaborative environment.

I bring extensive experience in sales, customer support, relationship management, and CRM systems, with a strong focus on fast, accurate resolution. In my remote Learner Support role with My Free Course, Starch UK, I handled inbound and outbound calls, emails, and SMS for both British and non-British citizens, using the CRM for opportunity updates while also completing backend data entry and maintaining spreadsheets with accuracy.

Previously, I drove measurable growth as a Sales Executive at Adron Homes and Properties, managing over 15 customers daily, generating over 10% sales revenue, and strengthening client relationships through referrals and trade-show lead generation. Earlier, I handled high-volume customer interactions at CSSC through inbound and outbound support and telesales/cold calls (up to 80 daily), resolving issues like shipping problems while keeping clean CRM records; and I also led operational teams as a Plant Manager, strengthening my discipline, safety mindset, and cross-department coordination.

Experience

Work history, roles, and key accomplishments

Learner Support Specialist

Starch UK

Jan 2025 - May 2025 (4 months)

Provided customer service to learners via inbound and outbound calls, emails, and SMS, supporting both British and non-British citizens. Used a CRM for inbound/outbound opportunity updates and followed up on pending issues to meet daily call and monthly referral targets.

Customer Support Inbound Calls Outbound Calling Email Support SMS Support CRM Opportunity Updates Data Entry Follow up Customer Service Teamwork

Sales Executive

Adron Homes and Properties

Dec 2020 - Apr 2023 (2 years 4 months)

Managed customer accounts and resolved customer needs/issues, generating leads through outbound calls and industry trade show participation. Maintained client relationships for referrals, recommended solutions, and negotiated contract terms while managing 15+ customers daily.

Sales Lead Generation Outbound Calling Customer Account Management Relationship Management Referrals Trade Shows Sales Presentations Negotiation Customer Service Client Management

Customer Relations

CSSC

Jun 2018 - Sep 2020 (2 years 3 months)

Provided customer support via inbound and outbound calls in a call center, including telesales and cold calls of up to 80 calls daily. Maintained accurate call records and managed leads in a CRM while resolving shipping issues to protect customer relationships.

Customer Support Inbound Outbound Calls Telesales Cold Calling CRM Appointment Scheduling

Plant Manager

Mak Precision Engineering Ltd

Mar 2017 - Aug 2019 (2 years 5 months)

Managed daily plant operations for a 5000 sq. ft. manufacturing facility with 10+ employees, overseeing safety inspections, production systems, and inventory monitoring. Coordinated across engineering, sales, and logistics, led cost reduction efforts, handled supplier contract negotiations, and trained staff to improve productivity and quality.

Plant Operations Safety Inspections Production Systems Inventory Management Budgeting Cross functional Coordination Team Leadership Resource Allocation

Sales Representative

Cash 'N' Carry, Africa

Jun 2011 - May 2012 (11 months)

Provided product information and used persuasive communication to close deals, handling customer inquiries, complaints, and returns professionally. Achieved a 15% increase in sales revenue and consistently met/exceeded sales targets.

Retail Sales Deal Closing Product Knowledge Returns Sales Targets

Education

Degrees, certifications, and relevant coursework

ALX Africa

Professional Foundations, Leadership & Professional Foundations

2025 - 2025

Completed Professional Foundations coursework in leadership and relevant work skills. Collaborated with a team to develop an app that provides support for traumatized patients in Nigeria.