Prevailer Ani

I’m a Customer Support & Customer Experience Specialist who thrives in fast-paced remote environments. With 5 years of combined experience, I handle inbound and outbound calls, customer inquiries, and client relationship management with empathy and professionalism.

At NetCredit, I managed phone and email support for loan applications, account inquiries, and repayment issues, guiding customers through onboarding and application processes while ensuring accurate documentation and compliance. I also maintained and updated CRM systems with customer interactions and collaborated with verification and underwriting teams to resolve issues and improve processing efficiency.

Before that, I supported customers at Dunatone Sound Enterprise by resolving complaints and service requests, processing orders and invoices, and coordinating equipment scheduling and setup. I also strengthened customer satisfaction through follow-ups and timely issue resolution at Ariscents Perfumes, where I supported order/tracking questions, handled promotional initiatives, and contributed to sales reporting and inventory tracking while using tools like Hubspot, Zoho CRM, and Asana.