Open to opportunities

Muhibat hub

@muhibathub

Message

Results-driven customer service professional with strong communication skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a results-driven and empathetic Customer Service Professional with a proven track record of delivering tailored support solutions in fast-paced, high-volume environments. My ability to turn complex inquiries into positive customer experiences is rooted in my strategic communication skills, technical proficiency, and unwavering commitment to service excellence.

Throughout my career, I have successfully managed both inbound and outbound communications, efficiently troubleshooting issues while driving client satisfaction. I take pride in optimizing customer journeys and contributing to the overall success of my team and organization. My experience includes supporting U.S.-based clients, guiding them through complex processes, and ensuring their needs are met with empathy and professionalism.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Outsource Global Technologies Limited

Jan 2023 - Apr 2025 (2 years 3 months)

Supported U.S.-based clients under Citizens Disability through Claimant Medical Data Solutions (CMDS). Guided claimants in connecting patient portal accounts and retrieving medical records, resolving objections and maintaining high client satisfaction through empathetic, solution-oriented service. Logged interactions in CRM systems and collaborated with legal teams on escalations, providing tech t

Customer Service CRM Systems Technical Support Active Listening Problem Solving Objection Handling Communication Data Solutions

Sales Representative and Lead Generation

Adron Homes and Properties

Nov 2021 - Dec 2022 (1 year 1 month)

Conducted client consultations to match property needs with suitable listings and marketed properties through social media and online platforms. Facilitated buying, selling, and leasing transactions with strong client rapport, preparing contracts and ensuring compliance with legal and customer expectations. Strengthened brand presence and closed deals through follow-up and problem-solving.

Sales Lead Generation Consultation Social Media Negotiation Problem Solving Client Relationship Management Real Estate

Education

Degrees, certifications, and relevant coursework

Bayero University Kano

Bachelor of Science, Information and Media Studies

Studied Information and Media Studies, gaining knowledge in media production, communication theories, and information management. Developed skills in data analysis, digital content creation, and media ethics.