Grace Omini
@graceomini
Detail-oriented Customer Support and Lead Generation Specialist.
NigeriaWhat I'm looking for
I am an analytical and organized Customer Support and Lead Generation Specialist with over five years of experience in providing exceptional support to customers and generating leads for businesses. My dedication lies in transforming business weaknesses into strengths through continuous improvements. I am proficient in Customer Relationship Management (CRM) software and the MS Office Package, which enables me to streamline processes and enhance customer interactions.
Throughout my career, I have successfully engaged potential clients through inbound and outbound calls and emails, qualifying leads based on their specific needs. My experience includes roles at Phoenix Leads PLC and Maitland Vacation Club, where I managed sales schedules, answered customer queries, and prepared comprehensive reports. I pride myself on my excellent communication skills, attention to detail, and ability to meet deadlines, which have consistently contributed to exceeding sales targets.
In addition to my professional experience, I hold a BSc in Educational Technology and have completed several certifications in Customer Relationship Management and Customer Success Management. I am passionate about leveraging my skills to drive customer satisfaction and business growth.
Experience
Work history, roles, and key accomplishments
Sales Cold Calling Specialist
Phoenix Leads PLC
Aug 2023 - Present (1 year 10 months)
Responsible for conducting inbound and outbound calls and emails to engage potential clients, qualifying real estate leads, maintaining records of interactions, and scheduling appointments. Consistently meets and exceeds monthly sales targets.
Lead Management Specialist
Maitland Vacation Club
Jan 2022 - Apr 2023 (1 year 3 months)
Managed customer queries online, sales schedules, and appointments. Prepared reports and presentations while helping customers find products that meet their demands and arranging virtual meetings.
Customer Support Representative
Jumia
Jan 2017 - Jan 2020 (3 years)
Handled customer complaints via calls and emails, resolved issues, maintained a positive attitude, and prepared product and customer reports based on interactions.
Enumerator/Data Collection Officer
Nigeria Erosion Watershed Management Project (NEWMAP)
Mar 2014 - May 2018 (4 years 2 months)
Conducted data collection for erosion control projects sponsored by the World Bank, ensuring accurate data gathering in selected communities.
Sales Representative Officer
MINDA Advanced Technologies Limited
Apr 2014 - Sep 2016 (2 years 5 months)
Sales of mobile devices and tablets, liaising with institutions for product utilization, gathering customer feedback, and conducting market research for competitive advantage.
Head of School
Excellent Standard International School
Jan 2011 - Sep 2013 (2 years 8 months)
Developed and implemented the school’s strategic plan, set academic and operational goals, oversaw curriculum development, and managed finances and budgeting.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Calabar
Bachelor of Science (Hons), Educational Technology
2006 - 2010
Studied Educational Technology, focusing on the integration of technology in educational settings to enhance learning outcomes.
De-wis College
West Africa Examination Council (WAEC)
1998 - 2004
Completed secondary education with a focus on foundational subjects, preparing for higher education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Grace?
You can contact Grace and 90k+ other talented remote workers on Himalayas.
Message GraceFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
