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Rosecollette Alamezie

@rosecollettealamezie

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Dedicated customer support specialist with expertise in sales and CRM.

Nigeria

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What I'm looking for

I seek a dynamic role in a collaborative environment that fosters growth.

I am a tenacious and dedicated customer support specialist with extensive experience in customer and sales support, administration, and business development. My commitment to excellence drives me to craft and execute market-centric promotions that not only acquire new customers but also enhance sales performance. I excel in team coordination and resource management, aligning efforts to meet business demands and foster sustained growth.

Throughout my career, I have achieved significant milestones, including a 38% revenue surge through strategic sales plans and a 53% increase in customer acquisition rates. My proficiency in tools like Salesforce CRM, Google Workspace, and Zendesk, combined with my strong problem-solving and analytical skills, enables me to deliver exceptional service and optimize customer satisfaction. I am passionate about leveraging my skills to propel corporate success and contribute to organizational performance.

Experience

Work history, roles, and key accomplishments

Sales/Customer Support Professional

Sage Software

Delivered a 66% increase in sales opportunities by maintaining accurate customer data in Salesforce and supporting sales managers with lead generation and administrative tasks, enhancing overall sales effectiveness.

Salesforce CRM Lead Generation Customer Support Sales Methodology Data Management

Technology Advisor/Telemarketing

Sage Software

Generated 200 sales-qualified leads weekly through targeted outreach and promoted company products, achieving a 42% increase in customer acquisition and retention, while resolving customer issues to enhance satisfaction.

Lead Generation Telemarketing Customer Engagement Problem Solving

Business Development Specialist

Rozzy Fruity Delight

Led market tracking and crafted strategic sales plans that resulted in a 38% revenue increase. Directed corporate strategy and streamlined purchasing processes, enhancing operational efficiency and customer acquisition.

Market Analysis Strategic Planning Revenue Procurement Customer Acquisition

Salesforce Sales Rep

Clicked

As a Salesforce Sales Rep, I created detailed personas to understand target demographics and tailored sales strategies. I developed business processes to improve sales efficiency and delivered presentations to stakeholders, facilitating open communication for feedback.

Salesforce CRM Business Process Presentation Skills Sales Strategy

Customer Service Representative

IVE Energy Limited

Managed office operations, including inventory and supply management, while optimizing communication flow and negotiating travel arrangements, contributing to overall organizational efficiency.

Customer Service Inventory Management Communication Skills Negotiation