Open to opportunities

Olorunjuwonlo Jegede

@olorunjuwonlojegede

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Customer support professional skilled in CRM, retention, and high-volume inbound/outbound communications.

Nigeria

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What I'm looking for

I am seeking a support role leveraging my CRM and high-volume customer care experience with growth into leadership, collaborative culture, and measurable impact.

I am a customer support and retention specialist with experience across education, real estate, and retail sectors, delivering consistent high-quality service in remote and hybrid environments.

I have managed high-volume inbound and outbound communications, resolved complex issues, and maintained CRM records using Zendesk, HubSpot, Salesforce, GoHighLevel, and Order Management Systems to ensure accurate documentation and fast resolutions.

I consistently met performance targets—5 tickets per hour with 90–95% CSAT and achieved sales and referral targets such as 18 monthly referrals and over 10% sales revenue growth—while supporting clients across PST/EST and UK time zones.

I bring strong problem-solving, conflict-resolution, and leadership experience (including plant management and supervising teams of 10+), and I am seeking a B.Sc. Economics support role with growth toward stable leadership.

Experience

Work history, roles, and key accomplishments

Sales Support Representative

Adron Homes & Properties

Jan 2020 - Dec 2023 (3 years 11 months)

Provided inbound and outbound sales support, conducted needs analysis and led generation, and contributed to over 10% sales revenue growth by building client relationships and negotiating contracts.

Sales Support Lead Generation Needs Analysis Client Relationship Management Negotiation Microsoft Office Google Workspace

Telemarketing Agent

CSSC

Jan 2018 - Jan 2020 (2 years)

Delivered telemarketing and inbound support via up to 100 cold calls daily, resolved customer inquiries, scheduled appointments, and maintained accurate CRM records to drive conversions.

Telesales Cold Calling Appointments CRM Inbound Support Data Entry Multitasking

Plant Manager

MAK Precision Engnr. Ltd.

Jan 2016 - Jan 2018 (2 years)

Managed plant operations and customer relations across cement block moulding, ice block making and fabrication, supervised 10+ staff, oversaw order processing and inventory to ensure on-time fulfilment.

Operations Management Customer Relationship Management Team Leadership Order Processing Production Coordination Scheduling Training

Customer Support Specialist

Modsquad

Provided inbound/outbound customer support via calls, email, and live chat for US-based clients, maintaining 90–95% CSAT and resolving issues using HubSpot and Zendesk workflows.

Zendesk HubSpot Live Chat Email Support Ticketing CSAT Escalation Management