Chikwendu Stephen
@chikwendustephen
Customer Support and Sales professional driving retention, revenue growth, and data-informed service improvements.
NigeriaWhat I'm looking for
I am a customer-first Support and Sales professional with hands-on experience across CRM platforms (HubSpot, Salesforce, Zendesk, Freshdesk), data analysis, and process optimization. I have delivered high-accuracy data management, built dashboards with Power BI, and supported sales operations to identify upsell opportunities and reduce churn.
I consistently combine empathy-driven customer service with data-led insights to improve satisfaction and revenue outcomes, and I have led initiatives that streamlined workflows, improved documentation, and increased adoption of premium features. I am eager to apply my experience in customer retention, team collaboration, and CRM-driven sales support into a Customer Support and Sales Manager role.
Experience
Work history, roles, and key accomplishments
Customer Support & Sales Associate
Freelance
Jan 2024 - May 2024 (4 months)
Resolved 20–30 daily support tickets via email and live chat, documented interactions in HubSpot CRM and updated help center content, reducing repeat inquiries by 12% and identifying upsell opportunities.
Data & Support Operations
Callus Miller Group
Jan 2023 - Jan 2024 (1 year)
Analyzed datasets using Excel and Power BI and created dashboards to track customer survey trends, enabling data-driven insights and simulating CRM workflows to improve ticket management and follow-ups.
Administrative & Client Support Assistant
Macans Global Serv. LTD
Jul 2023 - Dec 2023 (5 months)
Managed client communication channels and maintained 99% accuracy in daily data entry to keep sales and customer records current; organized sales documentation and supported proposal preparation to streamline internal workflows.
Retail Customer Assistant
Descas Ltd
Mar 2023 - Jun 2023 (3 months)
Assisted customers on the sales floor and logged purchase behavior into Excel, improving sales conversions and handling complaints to reduce churn and foster loyalty.
Education
Degrees, certifications, and relevant coursework
IUImo State University
Bachelor of Science, Undeclared
2019 - 2023
Earned a Bachelor of Science (B.Sc.) degree from Imo State University, Owerri between 2019 and 2023.
Saint Mary's Seminary, Umuowa
Senior School Certificate Examination, Secondary Education
2014 - 2017
Completed Senior School Certificate Examination (SSCE) at Saint Mary's Seminary, Umuowa from 2014 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Chikwendu ?
You can contact Chikwendu and 90k+ other talented remote workers on Himalayas.
Message ChikwenduFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
